Downtown Express 83

Highnote Pitch 7 months ago

New Customer/Ex customer on the same day I don’t like how you schedule an appointment and it’s been an hour and I’ve been waiting in the lobby and my vehicle still hasn’t been serviced for oil change and rotation I don’t know if they had a busy day or something came up in the vehicles that were getting serviced but for different dealership I’ve been to I’ve would been out of there morale of the story is if you schedule an appointment for a time then your vehicle should be going in at that time or at least 30 mins after it’s no different then going to some mom and pa shop for a walk in or even doing it your self I can do my oil change in 30 mins only reason I don’t is cause I want records for the vehicle! By the way pricing is 129 for trucks v-8 I waited 1hour and 30 mins with one vehicle in front of me by the time I left if I stayed with that one vehicle in front of me 2 . 30 hours maybe before they started and mine so 3.30 maybe 4 hours before I get my vehicle out for a appointment is crazy to me my time is precious and I got things to do ….plus it looks like a bunch of young men that they have a little Experience Granted, a couple old heads My suggestion look for a different

Matthias Campion 8 months ago

I cannot say enough good things about this place! I dropped my car off just for an oil change and said I needed my car back that day. They also noticed that my breaks needed to be replaced and reached out to ask if I wanted to add on that service. Not only did they change the oil and the break pads, they even stayed open a little bit later to make sure I had my car back at the end of the day. I would definitely come here again.

Sandra Rodriguez a year ago

The best customer service better than the main service center at Clark Chevrolet. Sergio was outstanding helping navigate my options when it comes to prompt efficient service. Everyone is so attentive and professional! Thank you for all you do and I recommend it 100%

Carl Dube a year ago

Express should not be in the name. Made appointment. I arrived on time. The truck was taken in 1 hour later. I told advisor and manager to not rotate tires, not check pressures, nor open up engine air filter. I was watching outside the bay door and stopped the tech after he had started each of these tasks. Tech said that nobody told him otherwise. At one point, the Tech was absent from the bay for 15 mins. A simple oil and filter change was completed 1 hour 45 minutes after my appointment time... 45 minutes after the work was started. Nothing express about this service.

Alberto Perez Edited 2 years ago

Took two vehicles to have oil changed. Staff was very friendly and attentive. It is best if you schedule an appointment.